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GOPAY – Verifying your e-KYC

What is e-KYC?

The Electronic Know-Your-Customer (e-KYC) is a practice made mandatory by Bank Negara Malaysia for all financial services. This applies to all financial institutions including e-wallets and any digital payment platforms.

The e-KYC process enables us to digitally verify a consumer’s identity. This verification must be done before allowing a consumer to perform any monetary transactions on the platform.

Many of us would remember opening our first bank account at our local bank. We would fill up some forms and provide our Identification Cards for verification. That verification process is called the KYC (Know-Your-Customer).

In the past few years, fintech has taken the world and country by storm. Thus, the e-KYC was implemented to enable this verification process to be done digitally and remotely.

Why is the e-KYC verification done?

In short, the e-KYC process protects the consumer from scammers and fraud.

In this digital era, rates of cybercrime are on the rise. The e-KYC adds a layer of protection from others trying to impersonate us.

What is required for the verification process?

For the e-KYC process, you would need to provide the following:

    •       Valid Identification Card (IC) or Passport
    •       Basic personal information (full name as stated on IC/Passport, IC/Passport number, etc)
    •      A clear selfie

Steps to verify your e-KYC

  1.     Open your GOPAY app and tap on “Login Now”
  2.     Enter your registered mobile number and tap on “Send Code”
  3.     Enter the 6-digit code you received via SMS

  1.     Enter your name as stated on your IC/Passport, IC number and other personal details
  2.     Tap on “Create” to go to the next step
  3.     Enter your current residential address
  4.     Tap on “Submit” to create your profile
  5.     You will be redirected to the Login Page
  6.     Log in again using your mobile number
  7. Set up your new PIN for added security

  1. Re-enter your PIN to confirm
  2. You will be redirected to the e-KYC verification page
  3. Take a clear picture of the front of your IC in the frame provided
  4. Repeat the process for the back of your IC
  5. Look straight in the frame provided and take a clear selfie
  6. You have completed the verification process and are redirected to the home page
  7. Enjoy using all the services on the GOPAY app!


What happens if my verification fails?

If there is an issue with your verification, a pop-up message will appear informing you about the hiccup. You would be redirected to our customer service Whatsapp.

Please inform our customer service agents regarding the issue and they will personally help you with your verification.

What if I am NOT a Malaysia IC holder?

For non-Malaysians, do not fret. If you have a local Malaysian phone number, you can enjoy the GOPAY services too!

Simply register using your passport number and fill in your personal details to start the e-KYC verification process. For verification, simply submit a picture of your passport’s front page instead.


Having an issue with the verification process or got a question for us?

Feel free to get in touch with us via email at [email protected] or via Whatsapp at +60177353268.

                                                                                                                                                                                                  *Subject to terms and conditions.