FAQs

about gopay

GOPAY is a rewarding platform that enables users to PAY for over 100 products ranging from mobile reloads to bill payments, content subscriptions & many more via mobile app and EARN instant CASHBACK on every transaction performed.

Users/Agents will also be able to earn an income through GOPAY by paying for their friends, relatives, colleagues and network via their GOPAY account. Now, everyone can EARN with GOPAY.

You earn cashback everytime you pay your bills through GOPAY. To further boost your earnings, pay bills for your friends & family through your GOPAY account and multiply your cashbacks.

But your earnings do not stop here. If you have a community of 500 or more people, you can signup as GOPAY Programme Partner that will allow your community members to pay bills via mobile app and you get your commission on every transaction performed by them. What’s more for your community members is that they get cashbacks too.

With GOPAY, everyone earns for paying!

Through GOPAY App, you can pay for your:

    • Utility Bills
    • Mobile Reloads
    • International Reloads
    • Gaming Points
    • Content Subscription

We expand our list services each month. Please subscribe to our newsletter to stay updated.

Become a GOPAY Agent

To become a GOPAY Agent, all you need is:

  1. A smart phone (android 4.1 and above)
  2. Download GOPAY app & register your account
  3. Top-up your GOPAY digital wallet via online banking (min top up of RM150) or offline payment (min top up of RM50)
  4. Start performing transactions and instantly earn your rebates

Users/Agents will also be able to earn an income through GOPAY by paying for their friends, relatives, colleagues and network via their GOPAY account. Now, everyone can EARN with GOPAY.

Pay Conveniently, Earn Instantly

  • PAY your phone bills, utility bills, buy gaming points, purchase content subscription and much more instantly through your phone
  • EARN instant cashback on all transactions performed
  • You can also pay for your FRIENDS & FAMILY members through your GOPAY account and earn cashback instantly

But your earnings do not stop here. If you have a community of 500 or more people, you can signup as GOPAY Programme Partner that will allow your community members to pay bills via mobile app and you get your commission on every transaction performed by them. What’s more for your community members is that they get cashbacks too.

With GOPAY, everyone earns for paying!

You can sign up GOPAY as an Agent by following the steps below:

  • Download GOPAY mobile app via Playstore,
  • Click Sign Up
  • Key in your referral code (if any)
  • Choose your preferred charity organization and key in all required fields
  • Click on Verification Link sent to your email address registered
  • Login via your mobile number and default password: 1234
  • Change your password upon your first login

For Individuals:

  • I/C Front and back copy
      or
  • Passport copy

For Company:

  • Company Registration number

Become a GOPAY Programme Partner

To become a GOPAY Programme Partner, all you need is:

  • A community of 500 or more members
  • Refer all your community members to pay via GOPAY
  • Get a recurring COMMISSION on all transactions performed by your community members

The more Users The More Transactions Performed, The More you Make!

  • Your comminity members just need a phone to PAY their utility & mobile bills, buy gaming points, purchase content subscription and much more
  • You get your COMMISSION for every transaction performed by your community members
  • Your community members also EARN instant cashbacks

To become a GOPAY Programme Partner, please fill the contact form and our Partner Activation Specialist will get in-touch.

Account Registration & Activation

Yes, it’s necessary to choose. However, there is no cost to you as it’s GOPAY that donates RM1 Cent to the charity organization/NGO of your choice with every transactions performed by you. GOPAY is about giving back to Malaysia.

You can change your default password by selecting ‘Change Password’ option in Menu Bar inside GOPAY App.

Contact us at customercareline@gopay.com.my or Whatsapp us at +60 11 2721 2127

You can only create 1 GOPAY account for 1 registered mobile number. To create another account, you would require another registered mobile number.

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GOPAY Digital Wallet

You can top-up your GOPAY Digital Wallets by clicking on ‘Top-up Wallet’ icon at the top of GOPAY App Home Screen and selecting the following options:

  • Pay Online: You can top-up your GOPAY Digital Wallet via online bank transfer. All you need to do is to select your preferred bank and it will re-direct you to your bank’s website. After you have completed the transactions, your GOPAY wallet balance will be auto-updated.
  • Offline Payment: You can also cash deposit into our bank account. Just upload the bank receipt, key-in your name and bank’s name in GOPAY App and GOPAY Digital Wallet will have funds after payment verification in 24 hours between Monday-Friday. Kindly click on ‘Bank Details’ to know our bank account details.

Depending on type of the product, the payment is processed within few seconds.

You receive instant cashback to your GOPAY wallet once your transaction is successfully processed. You may check your balance in the ‘Report’ section

Presently, no. But you will have this feature soon. Please subscribe to our newsletter to stay updated.

Your GOPAY Digital Wallet Balance never expires. You can use your GOPAY Digital Wallet balance anytime to purchase products in-app.

Earnings & Commission

Yes, you are rewarded cashbacks on all transactions performed via GOPAY. The cashback percentage varies from products to product.

You receive instant cashback to your GOPAY wallet once your transaction is successfully processed. You may check your balance in the ‘Report’ section.

You can earn as much as you want to. It’s just simple, perform as many transactions via GOPAY App and multiply your cash rebates. You can also pay bills for your friends & family members through your GOPAY account and earn on that too.

The more transactions your community members perform via GOPAY App, the more you are rewarded. Please make sure that you inform your community members to use the referral code generated specifically for you while signing up for GOPAY.

Corporate Social Responsibility

You can select a charitable organization/NGO of your choice while signing-up for GOPAY account.

Yes, it’s necessary to choose. However, there is no cost to you as it’s GOPAY that donates RM1 Cent to the charity organization/NGO of your choice with every transactions performed by you. GOPAY is about giving back to Malaysia.

You can choose the following charitable organizations: o Tabung Harapan: Aimed towards making Malaysia debt-free o SPCA Selangor: Aimed towards a stray-free Selangor o TrEES: Aimed towards protecting and conserving Malaysia’s environment.

You cannot make custom donations to the charitable organizations through GOPAY. You only contribute in donating by performing transactions via GOPAY app, against which GOPAY donates RM1 cent for every transaction that you perform. So the more you pay via GOPAY app, the more you contribute towards donating to these noble causes.

At the end of each tab, we need to give an option of ‘My question is new’. The user will manually type their question and send it GOPAY customer helpline.