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GOPAY – Verifying your e-KYC

What is e-KYC?

The Electronic Know-Your-Customer (e-KYC) is a practice made mandatory by Bank Negara Malaysia for all financial services. This applies to all financial institutions including e-wallets and any digital payment platforms.

The e-KYC process enables us to digitally verify a consumer’s identity. This verification must be done before allowing a consumer to perform any monetary transactions on the platform.

Many of us would remember opening our first bank account at our local bank. We would fill up some forms and provide our Identification Cards for verification. That verification process is called the KYC (Know-Your-Customer).

In the past few years, fintech has taken the world and country by storm. Thus, the e-KYC was implemented to enable this verification process to be done digitally and remotely.

Why is the e-KYC verification done?

In short, the e-KYC process protects the consumer from scammers and fraud.

In this digital era, rates of cybercrime are on the rise. The e-KYC adds a layer of protection from others trying to impersonate us.

What is required for the verification process?

For the e-KYC process, you would need to provide the following:

    •       Valid Identification Card (IC) or Passport
    •       Basic personal information (full name as stated on IC/Passport, IC/Passport number, etc)
    •      A clear selfie

Steps to verify your e-KYC

  1.     Open your GOPAY app and tap on “Login Now”
  2.     Enter your registered mobile number and tap on “Send Code”
  3.     Enter the 6-digit code you received via SMS

  1.     Enter your name as stated on your IC/Passport, IC number and other personal details
  2.     Tap on “Create” to go to the next step
  3.     Enter your current residential address
  4.     Tap on “Submit” to create your profile
  5.     You will be redirected to the Login Page
  6.     Log in again using your mobile number
  7. Set up your new PIN for added security

  1. Re-enter your PIN to confirm
  2. You will be redirected to the e-KYC verification page
  3. Take a clear picture of the front of your IC in the frame provided
  4. Repeat the process for the back of your IC
  5. Look straight in the frame provided and take a clear selfie
  6. You have completed the verification process and are redirected to the home page
  7. Enjoy using all the services on the GOPAY app!


What happens if my verification fails?

If there is an issue with your verification, a pop-up message will appear informing you about the hiccup. You would be redirected to our customer service Whatsapp.

Please inform our customer service agents regarding the issue and they will personally help you with your verification.

What if I am NOT a Malaysia IC holder?

For non-Malaysians, do not fret. If you have a local Malaysian phone number, you can enjoy the GOPAY services too!

Simply register using your passport number and fill in your personal details to start the e-KYC verification process. For verification, simply submit a picture of your passport’s front page instead.


Having an issue with the verification process or got a question for us?

Feel free to get in touch with us via email at [email protected] or via Whatsapp at +60177353268.

                                                                                                                                                                                                  *Subject to terms and conditions.

GOPAY – The App That Allows You to PAY and EARN

GOPAY - The App That Allows You to PAY and EARN

As we transition into a cashless society, the movement of digital billing and transactions has swept the nation. However, this comes with the headache of installing multiple apps and visiting multiple websites just to track and pay your bills.

With the GOPAY app, save yourself the hassle by having a one-stop payment app for your bills and transactions.

But that’s not it. You can even earn Cashback from your transactions.

Yes, you read that right! You can earn while you pay!

Sign-up within minutes and start earning today

Sign-up within minutes and start earning today

Signing up is easy with our latest interface. Just follow these simple steps:

  1. Download the GOPAY app from Google Play Store (Coming very soon to iOS)
  2. Launch the app and tap on “Register Now” at the bottom
  3. Enter your mobile number for verification and tap on “Send Code”
  4. Enter the 4-digit verification code that you’ve received in your messages
  5. Create your profile by entering your Name and Email
  6. Create a 6-digit pin and start exploring the app
  7. Verify your MyKad or Passport when topping up

Start enjoying the cashback from your bill payments!

Why choose GOPAY?

We all struggle to keep tabs on our monthly and annual payments. In the digital era, we spend hours on end on various websites and apps, each dedicated to one service. What was intended to make life easier has now overwhelmed us and made such payments overly complicated.

GOPAY provides a solution to that problem. GOPAY offers an all-in-one app to handle your payments.

You may now easily manage your essential utility bills, telco bills, council bills and loan payments while benefiting from our other payment services, which include entertainment subscriptions, gaming points, e-wallet top-ups and lifestyle products.

Our services are expanding every month. Insurance payments, scan & pay services, parcel shipments, gold trading and many more are coming soon to GOPAY.

Skip the long queues, multiple browser tabs and app-flooded home screens by enjoying over 100 payment services on the GOPAY app.

Other benefits of using GOPAY include:

    • Cashback

      Earn instant cashback while paying your bills. The more transactions you make with GOPAY, the more cashback you will receive!

    • Instant E-Receipts

      Receive e-receipts instantly after your payments to easily keep track of your payments all in one place. Favourite it for your records or share it with others!

    • Auto-Pay

      Lack of time to handle your payments throughout your busy schedule? Set up the auto-pay feature for effortless payments.

With over 100,000+ downloads to date, GOPAY is expanding all over Malaysia as an e-transaction service with offers you can’t refuse. Sign up and be part of the GOPAYer movement today.

Having an issue with signing up or got a question for us?

Feel free to get in touch with us via email at [email protected] or via Whatsapp at +60177353268. If you wish to read more about us, click here.